Coaching advice for real estate agents and property professionals.
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Don't listen with the intent to respond. Listen with the intent to understand. If you find yourself thinking about what to say next, before they have finished talking, then you aren't actively listening as well as you should be.
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I don't think the general public realise how much of a spectrum there is when it comes to real estate salespeople. The difference between a newbie selling their 1st home and a professional 10-year veteran who has sold over 300 properties is vast.