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how to donate effectively
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How to donate effectively

Organisations like GiveWell, and the charities they support fly under the radar because they don't have big marketing budgets. They don't hire marketing companies to knock on your door and they certainly don't run TV adverts. They spend as much money as possible on the causes they believe in because that's the right thing to do.
how to improve your phone conversations
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Agent Advice: How to improve your phone conversations

Don't listen with the intent to respond. Listen with the intent to understand. If you find yourself thinking about what to say next, before they have finished talking, then you aren't actively listening as well as you should be.